Keith Barrow has been working in the Customer Experience space for over 15 years and currently leads the customer analytics pre-sales team for Verint EMEA.
Keith has responsibility for Verint’s Customer Analytics portfolio, as a pre-sales consultant has worked with organisations across the globe helping them leverage Verint’s Voice of the Customer suite of applications to deliver positive business impact. In a world where products and price are becoming a commodity and customer experience is now a key area where organisations can differentiate, Verint’s Voice of the Customer portfolio enables organisations with the ability to listen, analyse and act on customer feedback across all channels of communication helping translate Omni channel Voice of the Customer into enterprise Intelligence that can empower you to achieve your desired business outcomes.